Support & Complaints Process
At Sai 9 Bandhan, your safety, comfort and trust are our top priorities. We have a dedicated complaints and support process to ensure every member feels supported and heard.
Who to Contact
To become a member, you will be asked to provide:
- Members can reach out directly to our Team via email or phone for any questions, guidance, or concerns.
- A dedicated team member will handle any issues raised, ensuring they are treated seriously, confidentially, and fairly.
Handling Concerns & Disputes
We recognise that challenges can sometimes arise when meeting new people. That is why we have clear policies in place to protect our members:
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Inappropriate Behaviour – Any form of harassment, dishonesty, or disrespectful conduct will not be tolerated. Complaints are handled swiftly and discreetly, with the safety of our members as the highest priority.
- If a member repeatedly engages in ghosting or discourteous behaviour, we will investigate and take appropriate action, which may include warnings or removal from the platform. - Disputes – If misunderstandings occur, our team can provide mediation and guidance to resolve matters respectfully and professionally.
Our Commitment
To become a member, you will be asked to provide:
- Every complaint will be acknowledged within 48 hours and investigated promptly.
- All concerns are treated with strict confidentiality.
- Members found in breach of our code of conduct may face suspension or termination of their membership.
